2.3 Add Pending Start SA and Pending Start Alert

Reference: Start Non-Premise Based Service Process Model - Page 1 for the associated business process diagram.

Actor/Role: CC&B

Description: CC&B creates a Service Agreement in Pending Start status. Selected Information from the start options and other SA Type defined configuration populate the Pending Start Service Agreement.

Entities to Configure

•	To Do Type

•	To Do Role

•	Installation Options

•

SA Type

•	Workflow Process Template

•	Workflow Event Type

Available Algorithms

•	NEW SA TODO - New SA To Do - creates a To Do entry when SA is created

•	SACR-WP - This SA creation algorithm creates a Workflow Process (using the Workflow Process Template) when a service agreement is added.

•	SACR-AT - This SA creation algorithm activates a pending start SA.

•	Installation Options - Control Central Alert Algorithms - C1 PENDST-DF - Highlight Pending Start SA's